What information do we collect about you?
We collect information from you when you join our platform, place an order with us, attend one of our events or if you submit a complaint about a parking service on our platform, or about us. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data includes address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Profile Data includes your username and password, your engagement with Patdisco Limited (for example, if you are an elected representative), purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website (using cookies), products and services, and interactivity with our e-newsletters and emails (using our marketing software).
- Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
- Investigation Data includes your PCN details, vehicle registration number and any other information you share with us.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not routinely collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. However, if such data is supplied to us we will handle it sensitively.
Where information is shared with us by a third party we will take all reasonable endeavours to ensure the party sharing the data with us has the requisite authority to do so.
How will we use the information about you?
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances (our lawful basis for processing your personal data):
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests or fundamental rights (which require the protection of personal data) do not override our legitimate interests.
- Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to marketing communications (see below).
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, membership agreements with individual members, or contracts to provide you with products or services). In this case, we may have to cancel a product or service you have with us (or your individual membership) but we will notify you if this is the case at the time.
Event Registrations:
If you register to attend one of our events we will use your data to manage the event and provide you with pre and post event information. Our lawful basis for processing is our contractual obligation. We may also contact you about upcoming events, products and services that we believe are of interest to you. Our lawful basis for processing is legitimate interest.
Stakeholders:
If you are a stakeholder of Patdisco Limited we will use your details (contact, identity, and profile data) to enable your relationship with us to operate as intended; for example, we will include you in mailing lists for stakeholder meetings and communications. If you agree, we may email you with products, services and updates that we think may be of interest to you (using contact and marketing and communications data). Our lawful basis is our legitimate interest in administering stakeholder meetings and communications in order to improve our effectiveness as a membership organisation, and promoting the relevant products, services and updates.
At any time you can update your email preferences by clicking the link at the bottom of any e-zine you received from us or by emailing us.
Marketing
Members/Stakeholders:
We would like to send you information about products and services of ours which may be of interest to you. Our lawful basis is your consent and our legitimate interest in providing our services to you or your organisation, and in promoting relevant products, services and updates. If you have consented to receive marketing, you may opt-out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted please email us or update your subscription preferences using the link at the bottom of our e-zine or write to the address below.
Members of the public:
We may collect and use your personal data to send you information about our products and services that may be relevant or of interest to you. Our lawful basis for processing this data is your consent and our legitimate interest in promoting relevant products, services, and updates.
We will only contact you for marketing purposes if you have given your explicit consent. You have the right to withdraw this consent at any time, and you can opt-out from receiving marketing communications by emailing us, updating your preferences via the link provided in our emails, or writing to the address below.
Your personal data will always be handled in accordance with UK law and the GDPR, and we ensure that it is only used for the purposes for which you have provided consent.
Sharing information with others
Change of purpose
We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
International Transfers
We do not transfer your personal data outside the European Economic Area (EEA).
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Access to your information, corrections, and other rights You have certain rights in relation to the information that we hold about you. If you would like to exercise any of these rights, please email us or write to us at the address below.
You have the right to:
- Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request the erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
- Request restriction of processing of your personal data. This enables you to ask
us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data's accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. - Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information (i.e. not paper files) which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your
personal data. However, this will not affect the lawfulness of any processing carried
out before you withdraw your consent. If you withdraw your consent, we may not be able
to provide certain products or services to you. We will advise you if this is the case
at the time you withdraw your consent.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function if you do not allow or turn off cookies
Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Changes to our privacy policy
We keep this privacy policy under regular review, and we will place any updates on this webpage. This privacy policy was last updated in September 2024
Sponsorship Policy
This policy sets out the company’s definition of “sponsorship” and the terms upon which the sponsorship may be both sought and accepted by the company.
- Please note that the use of the company’s corporate identity on any sponsors' publicity must be approved by the Communications and Marketing Team.
- Acceptance of advertising or sponsorship does in no way imply endorsement of products or services by Patdisco Limited.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
- By email hello@myparkingfines.co.uk
- Or write to us at: Patdiso Ltd, C4DI, Queen Street, Hull, HU1 1UU
Legal Disclaimers
Patdisco Limited is committed to protecting your privacy and ensuring that your personal data is handled in accordance with UK law and the General Data Protection Regulation (GDPR). All personal data collected is stored securely and processed only for the purposes for which it was collected. We do not share your information with third parties without your explicit consent, except where required by law.
Email Disclaimer
Email transmissions are confidential and intended solely for the person or organisation to which it is addressed. If you are not the intended recipient, you must not copy, distribute or disseminate the information, or take any action in reliance of it. Any views expressed in email messages are those of the individual sender, except where the sender specifically states them to be the views of any organisation or employer. If you have received a message in error, do not open any attachments but please notify the sender, then delete the message from your system.
Warning:
Although the company has taken reasonable precautions to ensure no viruses are present in emails, the company cannot accept responsibility for any loss or damage arising from the use of emails or attachments.
Copyright Notice
All rights, including copyright and database right, in the company website are owned by or licensed to the Patdisco Limited, or otherwise used by the Patdisco Limited as permitted by applicable law.
Online Discussion Forum Disclaimer and Terms of Use
The Patdisco Limited online discussion forums are designed for members to discuss issues, receive expert advice, and share experiences related to their specific area of interest.
All discussion content within forums reflects the views of individual participants only and does not necessarily represent the views held by Patdisco Limited as an organization.
Please read carefully before participating. The following terms govern the discussion forums presented on www.myparkingfines.co.uk. Your use of the discussion forum will constitute your agreement to comply with these terms of use:
- You agree not to use any obscene or offensive language to place on discussion forums including any material that is profane, inaccurate, defamatory, false, inappropriate, threatening, hateful, constitutes junk mail or unauthorized advertising, infringes on any person’s privacy, violates copyright laws, encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise be in violation of any local, state, national, or international law or regulation. Patdisco Limited reserves the right to remove any such content at any time without your consent.
- To maintain high-quality content, Patdisco Limited reserves the right to remove messages we assess to be inappropriate or off topic and conduct editing we identify as reasonable. Although the Patdisco Limited can delete messages, you remain solely responsible for the content of your messages, and you agree to indemnify and hold harmless Patdisco Limited with respect to any claims posted in your messages.
- You agree to the use of www.myparkingfines.co.uk online discussion forums for only lawful purposes and those that serve to act as a professional resource to you personally.
- It is your responsibility as a forum member to exercise your judgment in evaluating or utilising any information shared within the discussion forum for express use in your program. We encourage you to confirm the information shared in the discussion forum with other peer-reviewed sources before undertaking any action on it.
- We do not assume any responsibility for any websites or resources that are linked to our site or that you browse as a result of a referral you gained through a link posted on the discussion forum.
- You can use the contact us link on our site to send us comments and/or criticisms regarding the content posted and we welcome any feedback related to the content and administration of the discussion forum. However, we reserve the right to make final decisions on all content posted.
If you have questions or concerns about the above-stated Disclaimers or Terms of Use of the Patdisco Limited online discussion forums, please send us an email at hello@myparkingfines.co.uk