My Parking Fines

How do I set up an account?

Setting up an account is simple and straightforward. You can either sign up using your social media accounts for a quick and easy process or manually create a new account by entering your details. Once registered, you will receive a confirmation email to activate your account. Follow the instructions in the email to complete your setup and start using our services.

How does the AI-powered OCR work?

Our AI-powered Optical Character Recognition (OCR) technology is designed to make your life easier. By simply uploading a photo or scanning your parking ticket, our system will automatically and accurately extract all the necessary details. This process saves you time and reduces the risk of manual entry errors, ensuring that your ticket information is captured precisely and efficiently.

What payment options are available?

We offer a variety of payment methods to settle your parking fines, ensuring you can choose the option that best suits your needs. These options include: Credit/Debit Cards: Pay securely using your credit or debit card. Online Payment Services: Use popular online payment platforms for quick and easy transactions.

• Buy Now, Pay Later Services: Take advantage of Klarna’s Pay in 3 or Pay in 30 days options for flexible payment.
• Payl8r Credit Facility: Spread the cost of your payment over time with our partner Payl8r's credit facility.

How will I know if my payment was successful?

After processing your payment, you will receive an immediate confirmation email. This email will include the status of your payment and any further steps, if required. This ensures you have a clear record of your transaction and can rest assured that your payment has been successfully processed.

What should I do if I don’t receive a confirmation email?

If you do not receive a confirmation email within a few minutes of making your payment, please check your spam or junk folder. If the email isn’t there, contact our support team for assistance. They will help you verify the status of your payment and resend the confirmation if necessary.

Can I manage multiple parking fines through one account?

Absolutely! Our platform allows you to manage multiple parking fines from different councils all in one place. This makes it easier to keep track of your fines, view their statuses, and make payments without the hassle of logging into multiple portals.

Is my personal information secure?

Yes, your personal information is secure with us. We use advanced security measures to protect your data and ensure that your transactions are safe. Your privacy is our priority, and we are committed to maintaining the highest standards of data protection in line with UK GDPR.

How do I contact customer support?

If you need assistance, our customer support team is here to help. You can contact us through our help page, where you will find various options to get in touch, including email, phone, and live chat. Our team is dedicated to providing prompt and helpful responses to all your inquiries.

Can I Get a Refund if I Overpay?

No, we require customers to confirm all information is accurate at every step until payment. There isn't a mechanism for us to request a refund from the councils. As such, we advise all our users to ensure accurate information and adhere to our terms of use. Processing fee credits can be applied at the discretion of the support team should a ticket meet the relevant requirements for cancellation.

For more details, please review our terms of use or contact our support team for assistance.

What if I have more questions?

If you have any additional questions or need further assistance, please visit our Help Centre. Here, you will find detailed articles, guides, and FAQs covering all aspects of our service. If you still need help, our support team is just a click away.

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